Refund policy

RETURNS & EXCHANGES POLICY

At Perfumes Unlimited, we always aim to deliver the correct products in perfect condition. We carefully inspect and prepare all orders before dispatch.

Return, replacement, and refund requests are handled in accordance with applicable Egyptian consumer protection laws and the terms of this policy.

1. Return Period

Customers may request a return or replacement within the applicable period from the date of delivery.

  • Returns without a product defect: The product must be returned in its original condition and must comply with applicable legal requirements.

  • Defective, damaged, leaking, or incorrect products: Customers may request a replacement or refund in accordance with applicable regulations.

2. Product Condition

To qualify for a return, replacement, or refund, the product should, where applicable:

  • Be unused and in its original condition.

  • Have the original packaging, seals, labels, and tags intact.

  • Include any samples, accessories, gifts, or promotional items supplied with the order.

  • Be the same product originally supplied by Perfumes Unlimited.

  • Not have been sprayed, tested, altered, damaged, or used by the customer, except where necessary to identify or verify a defect.

Opened Packaging

If the product packaging has been opened, the product may be inspected to determine its eligibility for return, replacement, or refund.

3. Incorrect, Damaged, Defective, or Leaking Products

A replacement or refund may be approved when:

  • The customer receives a product different from the one ordered.

  • The product has a manufacturing defect.

  • The product arrives damaged or leaking.

  • The issue was caused by an error from Perfumes Unlimited or occurred during delivery.

Customers may be required to provide clear photographs or other reasonable proof of the issue.

No return shipping charge will apply when the issue is confirmed to be the responsibility of Perfumes Unlimited or the delivery process.

4. Returns Without a Product Defect

Customers may request a return or replacement where permitted under applicable Egyptian consumer protection regulations.

The product should:

  • Be returned in the same condition in which it was received.

  • Not have been used, sprayed, tested, altered, or damaged by the customer.

Where a return is accepted and the return is not caused by an error, defect, damage, leakage, or incorrect item supplied by Perfumes Unlimited, applicable return or courier charges may apply.

Standard return courier charge: EGP 200.

5. Fragrance Products

Fragrance products may qualify for return, replacement, or refund, subject to applicable laws and the conditions of this policy.

  • Opened or used fragrances may be inspected before any return, replacement, or refund is approved.

  • Exceptions may apply where the issue concerns a verified defect, damage, leakage, or incorrect product.

6. Beauty, Makeup, Skincare, and Personal Care Products

Due to hygiene and safety considerations, beauty, makeup, skincare, cosmetics, and personal care products may not be eligible for return or replacement after opening or use, where permitted by applicable law.

An exception may apply when the product is:

  • Incorrect.

  • Damaged.

  • Defective.

  • Leaking.

  • Confirmed to have an issue caused by Perfumes Unlimited or during delivery.

7. Return Process

To request a return, replacement, or refund, please follow these steps:

  1. Contact Perfumes Unlimited through our official customer service channels within the applicable period.

  2. Provide your order number and customer information.

  3. Clearly explain the reason for the request.

  4. Provide clear photographs or supporting evidence when applicable.

  5. Our team will review the request and determine whether it is approved.

  6. Once approved, a courier pickup may be arranged.

  7. The returned product will be inspected upon receipt.

  8. Any replacement or refund will be processed after the product and reported issue have been verified.

8. Refund Process

Cash on Delivery Orders

For approved Cash on Delivery (COD) returns, the refund will be handled according to the applicable return procedure and may be provided through the designated courier or customer service process.

Prepaid Orders

For prepaid orders:

  • Approved refunds will generally be processed using the same payment method used for the original transaction.

  • Refunds are subject to the payment provider's processing procedures.

  • Processing times may vary depending on the bank, payment gateway, or payment provider.

9. Return Shipping Charges

  • Returns caused by an error from Perfumes Unlimited: No return shipping charge applies to confirmed cases involving defective products, damage, leakage, or incorrect items.

  • Returns without an error or product defect: The customer is responsible for return shipping costs.

  • Unavailable replacement products: If an approved replacement product is unavailable, a refund may be issued in accordance with applicable regulations, after deducting applicable return charges where legally permissible.

10. International Orders

International orders cannot normally be cancelled after they have been shipped.

Return or refund requests for international orders will be reviewed based on:

  • The destination country.

  • The order status.

  • The product condition.

  • The reason for the request.

  • Applicable laws and regulations.

Customs duties, international shipping charges, taxes, and other non-refundable fees may be treated separately according to applicable rules.

11. Consumer Protection

Perfumes Unlimited is committed to complying with applicable Egyptian consumer protection laws and regulations.

Nothing in this policy is intended to limit or remove any mandatory rights granted to consumers under applicable Egyptian law.

For assistance with a return, replacement, or refund, please contact Perfumes Unlimited Customer Service through our official customer service channels.